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  07 3086 0000

Volunteer NIL’S Worker  RCC191


The purpose of the No Interest Loan’s (NIL) program aims to improve client’s assets and or lifestyle.


The role of a Volunteer No Interest Loan’s (NIL) Worker is to assist people experiencing financial hardship by offering a No Interest Loan.


The client may apply for a loan to purchase a product or service that is regarded as an essential item or service. This program is not restricted by postcodes and is open to applicants who have a heath care card and or are low income earners.


Personal Qualities

  • To be able to communicate effectively and be a good problem solver.
  • Accepting of other people’s values and lifestyles
  • Able to relate to people from various walks of life
  • Have a non-judgmental attitude
  • Work within a team environment
  • Be aware of your own strengths and limitations
  • Hold or be eligible to apply for a Blue Card.


Principal Duties

  • Preview the loan application to identify issues that may affect the application process.
  • Conduct one on one interviews to facilitate the application.
  • Provide financial conversations and assessment of the paperwork provided.
  • Provide a referral service to other relevant areas if appropriate.
  • To have knowledge of the different services and pathways of referral.
  • To enter all client details onto a database accurately.
  • To provide the management committee with monthly reports and six monthly reports.

Skills, Responsibilities and Qualifications

  • A good understanding of financial matters would be an advantage.
  • A community or social services background, or to be undertaking a current Community Services qualification such as social worker, case worker, teachers, counsellors or have experience in a similar or relevant qualification or program.
  • Interview and assess clients impartially in relation to their applications.
  • Provide accurate information and/or referral to appropriate agencies.
  • Maintain current knowledge of local information/resources available
  • Be aware of and adhere to the organisation's policies and procedures and abide by the Code of Ethics
  • To undertake assessments in a non-judgemental manner and be aware of cultural values, differences and attitudes

What we offer

  • A role that is challenging, rewarding and well supported in an inclusive work environment.
  • As needed, ½ to one day per week or as negotiated with Volunteer Coordinator.
  • The opportunity to give back to your community.

Please forward your expression of interest to the Volunteering Redlands Team to info@volunteeringredlands.org.au along with a copy of your resume (if we do not have it on file already)